Fannie Mae Announces 2012 Servicer Achievement Scores

by devteam March 6th, 2013 | Share

Today, Fannie Mae announced Servicer Total Achievement and RewardsTM (STARTM)</bProgram's Scorecard results for 2012. The program measures servicers across keyrnoperational and performance areas relative to their peers, and acknowledgesrntheir achievement through STAR designations.  Final STAR designations willrnbe communicated in April and will be based on the program's two methods ofrnservicer evaluation: Scorecard metrics related to customer service andrnforeclosure prevention and Operational Assessments of the servicer's processes,rnpolicies and capabilities. The Operational Assessments include evaluation ofrnservicers' key processes and drivers that produce the Scorecard outcomes. </p

“STAR is one of the many ways that we are helping servicers improve theirrnwork with homeowners,” said Leslie Peeler, Senior Vice President of FanniernMae’s National Servicing Organization.  “Fannie Mae is pleased thatrnservicers continue to focus on keeping families in their homes and preventingrnforeclosures. In the peer group representing our largest servicers we observedrnimprovement in the delivery of home retention solutions from our top and bottomrnperforming servicers. Servicers understand the importance of deliveringrnsolutions to homeowners and are focused on achieving better results.”</p

The following servicers produced results on the STAR Scorecard at or abovernmedian levels relative to their peers for 2012:</p<ul class="unIndentedList"<liPeer Group One– EverBank, GMAC Mortgage, LLCrn(Ally Bank), Green Tree Servicing, LLC, Nationstar Mortgage, LLC, PHH MortgagernCorporation, Seterus, Inc., and Wells Fargo Bank, NA</li<liPeer Group Two — Fifth Third Bank, RBSrnCitizens, and Regions Bank </li<liPeer Group Three–Associated Bank, NA, ThernBranch Banking and Trust Company, Capital One, N.A., Colonial Savings, M &rnT Bank, Navy Federal Credit Union, Third Federal Savings and Loan, andrnTrustmark National Bank</li</ul

Servicers that achieved a three STAR or greater designation will bernrecognized for their commitment to customer service and foreclosure preventionrnefforts in April, when the 2012 STAR Operational Assessments arerncomplete.  Servicers who earn a three STAR designation achieved abovernmedian results on the Scorecard and demonstrated consistent and standardizedrnprocesses in most business processes. Servicers who earn a four STARrndesignation achieved top quartile results on the Scorecard for their peerrngroup, demonstrated consistent processes with repeatable outcomes in allrnreviewed areas, and achieved Fannie Mae credit loss targets.

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About the Author


Steven A Feinberg (@CPAsteve) of Appletree Business Services LLC, is a PASBA member accountant located in Londonderry, New Hampshire.

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