FanniernMae says STAR lays out clear expectations for servicer performance and providesrnconsistent measurements of that performance. rnThe Servicer Performance Scorecard, a key component of STAR, providesrnmonthly performance snapshots and trends for key performance indicators to helprnservicers effectively assess their progress. rnServicers who score well on the evaluations will be eligible forrnperformance awards and recognition and rankings of top performers will bernavailable to the public by way of an annual scorecard.</p

“We created the STAR Program to promote transparency, accountability andrn excellence in mortgage servicing and to recognize those which consistently deliver strong, customer-driven results,” said Leslie Peeler, Vice President of Servicing Portfolio Management. “The efforts of servicers are critical to preventing foreclosures and providing homeowners assistance. By creating measurable expectations for our servicers aligned with Fannie Mae’s business objectives, we hope to sharpen servicers’ focus and encourage them to continue to work with us toward our shared priority: keeping people in their homes.”</p

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